We accept returns within 30 calendar days of delivery. This page explains what can be returned, how to start a return, who pays for return shipping, and how long refunds take.
Return Window
You have 30 calendar days from the date your order is delivered to request a return. The count starts on the delivery date, not the order date. Requests made after 30 days cannot be accepted.
Two Types of Returns
We handle returns differently depending on why the item is being returned. Please read both sections below.
Change of Mind (Customer Remorse)
If you received the item and simply changed your mind — it is not what you expected, you no longer need it, or you ordered the wrong item — this is treated as a change-of-mind return.
What qualifies: the item is unused and in its original condition; all original packaging, tags, manuals, and accessories are included; the item has not been installed, assembled, or modified.
What does not qualify: items that have been used, installed, or modified after delivery; items missing original packaging or accessories; items that show signs of installation, such as cut wires, stripped screws, or configuration changes.
For change-of-mind returns, the customer is responsible for packaging the item securely for return shipment. We provide a prepaid return label, so there is no out-of-pocket shipping cost. However, because the return is not due to an error on our part, the cost of the return label is not refunded — it is deducted from your refund amount. The deduction is based on the actual carrier rate for the return label, not a flat fee. No restocking fee is charged on change-of-mind returns.
Defective, Damaged, or Incorrect Items
If the item you received is defective, was damaged in transit, or is not the item you ordered, this is treated as a seller-error return.
What qualifies: the item does not function as described or has a manufacturing defect; the item arrived damaged — visible damage to the product itself, not just the outer box; you received a different item than what was ordered.
What to do: contact us within 7 days of delivery at info@sayweeelink.my. Include your order number, a description of the problem, and photographs of the item and packaging. Do not discard the packaging — the carrier may require it for a damage claim.
For seller-error returns, we cover the full cost of return shipping. You will receive a prepaid return label at no charge. Once the returned item is inspected and the issue is confirmed, you will receive a full refund of the product price and the original shipping cost, if any was charged. No restocking fee applies.
If you prefer a replacement instead of a refund, let us know when you contact us. Replacements are subject to availability.
How to Start a Return
Contact us first. Email info@sayweeelink.my with your order number and the reason for the return. Do not ship anything back before contacting us — returns sent without prior contact may not be processed correctly.
Receive your return authorization. We will review your request and, if it qualifies, email you a Return Merchandise Authorization number along with a prepaid return shipping label.
Pack the item. Use the original packaging if possible. Include all accessories, manuals, and cables. Write the RMA number on the outside of the box.
Ship the item. Attach the prepaid label and drop the package at the carrier location indicated on the label. Keep your drop-off receipt.
We inspect and process. Once we receive the item, we inspect it within 1–2 business days and notify you of the outcome by email.
Returns sent without an RMA number may be refused or delayed.
Return Shipping Address
216 Warwick Neck Avenue, Floor 1
Warwick, RI 02889
United States
Refund Timeline
Once we receive and inspect your return, we process the refund within 1–2 business days. You will receive a confirmation email when the refund is issued.
The time it takes for the money to appear back in your account depends on your payment provider. PayPal refunds typically appear within 1–3 business days after we issue the refund. Credit or debit card refunds through Visa or MasterCard typically appear within 7–10 business days after we issue the refund. The refund is always returned to the original payment method. We do not issue store credit unless you specifically request it.
Items That Cannot Be Returned
Some items are not eligible for return due to hygiene or safety reasons, or because of the nature of the product. These include items that have been used, installed, or assembled; items missing original packaging, tags, or accessories; items damaged by the customer after delivery; and items returned after the 30-day window.
For electronics and smart home products specifically, items that have been activated, paired with a network, had firmware modified, or show signs of installation cannot be returned as change-of-mind returns. If you are unsure whether your item qualifies, contact us before shipping it back and we will let you know.
Restocking Fee
Sayweeelink does not charge a restocking fee on any return, whether change-of-mind or seller-error.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@sayweeelink.my. If the order has not yet shipped, we will cancel it and issue a full refund. If the order has already shipped, the standard return process applies.